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Salesforce Public-Sector-Solutions Exam Syllabus Topics:

Topic	Details
Topic 1	Public Sector Solution Product Configuration: This section assesses the proficiency of public sector technical consultant in identifying and implementing the right Salesforce Public Sector Solutions components for business requirements. Skills in Omnistudio, Service Cloud, and automation tools are key. It tests the ability to create optimized configurations, action plans, and digital experiences that enhance service delivery.
Topic 2	Public Sector Solutions Implementation Strategies and Best Practices: This domain measures the ability to implement Salesforce Public Sector Solutions using strategic approaches and industry best practices. Focus areas include PSS solution, data sharing, security, scalability, and data quality. Demonstrating expertise in mapping business processes and designing robust solutions reflects the technical consultant’s aptitude for driving successful implementations in complex public sector environments.
Topic 3	Public Sector Solutions - Product-Specific Systems Knowledge: Proficiency of public sector technical consultants in configuring systems for licenses, permits, inspections, grants management, employee experience, and emergency response will be tested. Understanding document processing, eSignature technologies, and reporting options is critical. Success in this area demonstrates expertise in delivering tailored solutions aligned with customer objectives and lifecycle requirements.

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SalesforcePublic Sector Solutions Accredited Professional Sample Questions (Q98-Q103):

NEW QUESTION # 98
A government-supported agency that helps constituents track the status of their claims is using Public Sector Solutions. For claim assessors to review and process claims, it is crucial to see the applications' Decision Explanation Logs.
Which component can be added to see the history of Decision Explanations for a claim?

A. Decision Explainer Log History
B. Record History
C. Audit Log
D. Log History

Answer: A

Explanation:
Decision Explainer Log History is a component that can be added to see the history of Decision Explanations for a claim. Decision Explainer Log History displays a list of Decision Explanations that have been generated for a claim by a Decision Matrix or a Business Rules Engine (BRE). It shows the date, time, user, rule name, rule outcome, and explanation text for each Decision Explanation.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_decision_explainer_log_history.htm&

NEW QUESTION # 99
A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation.
What Salesforce add-on product should a technical consultant recommend for the agency's compliance use cases?

A. Classic Encryption
B. Salesforce Shield
C. Field History Tracking
D. Setup Audit Trail

Answer: B

Explanation:
Salesforce Shield is a Salesforce add-on product that can be used for the agency's compliance use cases. Salesforce Shield provides enhanced security, data protection, and auditing capabilities for the agency's implementation. It includes three features: Platform Encryption, Event Monitoring, and Field Audit Trail. Platform Encryption allows the agency to encrypt sensitive data at rest while preserving critical platform functionality. Event Monitoring allows the agency to track and audit user activity and performance across the platform. Field Audit Trail allows the agency to track changes to sensitive data fields over time and set retention policies for field history data. Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/secure-data-with-platform-encryption

NEW QUESTION # 100
apublic sector agency implemented Public Sector Solutions for meeting licensing, permitting, and inspection requirements. The inspection team has requested to make a few changes to the existing inspection form. The System Administrator is unable to see the 'Edit" button for the Action Plan template and hence unable to make any changes.
What could be the reason for this?

A. Action Plan template changes have to be requested to Salesforce support team
B. Edit option needs to be added to Action Plan template page layout
C. Once published, an Action Plan template cannot be changed.
D. System Administrator doesn't have "Edit" permissions to Action Plan template

Answer: C

Explanation:
Explanation
Once published, an Action Plan template cannot be changed is the reason why the System Administrator is unable to see the 'Edit' button for the Action Plan template. An Action Plan template is a predefined set of tasks and subtasks that can be applied to records such as cases or permits. Once an Action Plan template is published, it becomes read-only and cannot be edited or deleted. To make changes to a published Action Plan template, the SystemAdministrator needs to clone it and create a new version of it.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_action_plan_templates.htm&type=5&

NEW QUESTION # 101
A government agency is planning a Public Sector Solutions implementation. What are three main constraints that government agencies often have in project implementation?

A. Scope, Resources and Cost
B. Scope, Schedule and Cost
C. Scope, Tools and Cost
D. Workshops, Schedule and Cost

Answer: B

Explanation:
Scope, schedule and cost are the three main constraints that government agencies often have in project implementation. Scope defines the goals, deliverables, and requirements of the project. Schedule defines the timeline, milestones, and dependencies of the project. Cost defines the budget, resources, and risks of the project. These three constraints are also known as the project management triangle or the triple constraint.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_concept_psc_overview.htm&type=5&langua

NEW QUESTION # 102
A government agency recently migrated to Salesforce and is very excited to be on board, but their System Administrators have doubts about installing the Omnistudio package.
Which three tasks must be completed or checked before installing the Omnistudio Package?

A. Enable Person Accounts
B. Enable Orders
C. Enable Assets
D. Ensure the email deliverability access level is set to "All email"
E. Confirm browser settings meet published minimum requirements

Answer: A,C,D

NEW QUESTION # 103
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Salesforce Public-Sector-Solutions Frequent Updates & New Public-Sector-Solutions Exam Pass4sure

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SalesforcePublic Sector Solutions Accredited Professional Sample Questions (Q98-Q103):

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Salesforce Public-Sector-Solutions Frequent Updates & New Public-Sector-Solutions Exam Pass4sure

Salesforce Public-Sector-Solutions Exam Syllabus Topics:

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SalesforcePublic Sector Solutions Accredited Professional Sample Questions (Q98-Q103):